• Our goal is customer's 100% satisfaction. We would like to ensure you that we are ready to work with each other on any issue you may have with your purchasing experience at our store.

• We accept exchange per customer's request within 14 days of delivery for the same style but different size if other size is available, and returned items must be in sellable condition. Same shipping and handling fee will apply.

• Return in sellable condition is accepted for any item within 14 days of delivery with full refund of the item cost but shipping and handling fee is not refundable.

• You may return most new, unopened items sold and fulfilled by Triple Lux within 14 days of delivery for a full refund of item cost. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

• Please ship the return or exchange item to:

17905 Calle Los Arboles, Rowland Heights, CA 91748.

• When you return for exchange, please include in the package a copy of original invoice and a check or money order of the same shipping and handling fee specified in that invoice. Please contact us at sales@triplelux.com should you need further assistance.

Triple Lux, Inc.accepts the following payment methods:

1) Credit Cards - Visa, MasterCard, Discover and American Express

Secure shopping with confidence:

• You can shop at www.triplelux.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
  
• The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
  
• The company adheres to strict industry standards for payment processing, including:
  128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  Industry leading encryption hardware and software methods and security protocols to protect customer information.
  Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  
• For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
• www.triplelux.com is registered with the Authorize.Net Verified Merchant Seal program.

2) Cashiers checks or Money Orders paypable to: Triplelux, Inc

Please note that your order will be processed once we have received the cashier check or money order. For company or personal check, we will process the order once the check is cleared from the bank.

3) PayPal

We accept Paypal payment from verified account only. Please visit www.paypal.com for more information. The account is free and will let you setup and account with a credit card and/or checking.

4) Google Checkout

Google Checkout is a fast, secure way to buy from stores across the web. When it's time to buy, look for the button. Use it once and stop creating new accounts every time you buy. Learn more

5) Amazon payment

Alternate payment method using your Amazon account. A-to-Z guarantee

• We ship to anywhere in the U.S. and many countries Internationally. Orders are processed and shipped within 3 business days after being received.
• We ship exclusively via USPS (default shipper) and alternatively FedEx. Once your order has been shipped, USPS or FedEx will deliver your order within 3-6 business days. We ship via USPS priority for expedited 1-3 days shipping method within domestic United States or via USPS international priority for expedited 3~6 days shipping method outside United States. You will receive delivery confirmation number or tracking number via email upon shipment is processed.
• By default, signature is not required on delivery via USPS within domestic United States. If you do not believe your address is 100% secured for receiving package, then please request shipping method with signature confirmation via following email address, otherwise we are not responsible for package loss or being stolen upon delivery.
• Please note we ship only on Monday-Friday. If you place your order on Thursday night and request 1-3 days expedited shipping within domestic United States, it will most likely get delivered on Tuesday through Thursday of the following week (depending on your destination). This is because shipping is considered in BUSINESS DAYS, which means only Monday - Friday excluding holidays will your item be shipped. We do not ship any items after 5 PM Pacific Standard Time or on Saturday and Sunday.
• Your order will be processed within the next business day. Once your order has been shipped (usually within 3 business days), you will receive an e-mail confirming shipment. Most orders we ship within the U.S. are eligible for online tracking. If you provided your correct e-mail address upon submitting your order, we will e-mail you a tracking number once your order ships. You may use that number to track your order at the USPS or FedEx web sites
• We are not responsible for any package delays due to miss-addressed or miss-handled boxes by you or the shipping provider not limited to bad weather or natural disasters such as hurricanes, tornado, volcanic eruptions or terrorist activity in your area whether it be UPS, USPS, FedEx, etc. We do however, promise to make shipping your package our top priority and will be sure to get your package out as quickly as humanly possible.
• Shipping methods such as expedited 1-3 business days does not mean your package will arrive within 1-3 days of placing your order. Orders made late in the afternoon or evening will begin in processing the following day and will be shipped out within 3 business days from that day and you will receive the package within additional 1-3 days after the date shipped. If you request standard shipping method, you will receive the package within additional 3-7 business days.
• In case the item(s) you ordered are out of stock for some reason, we will immediately inform you via e-mail of such delay and re-schedule shipping date for you or we can work together with other options per your request.
• Please contact us at sales@triplelux.com should you need further assistance.